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The seventh meeting of Hungarian one-stop shop (abbreviation: OSS) advisors and the organisations supporting them took place on 19 November 2025, organised by Energiaklub. Among the 13 participants were one-stop shop advisors specialised in the renovation of single-family homes and multi-apartment buildings, as well as companies and organisations that support OSS providers with financial advice, research, and media visibility.
The ENEA Learning Lab examine how to effectively monitor the activities of One-Stop Shops (OSSs) across Europe. Structured into three sessions, it addresses: (1) the role of monitoring as a foundation for transparency and trust among stakeholders, authorities, researchers, and citizens; (2) the assessment of non-energy benefits—such as comfort, user satisfaction, and socio-environmental impacts—supported by clear and holistic indicators; and (3) the key requirements for setting up OSSs, including regulatory frameworks, funding mechanisms, and best practices promoted by central and local governments. Through case studies, expert discussions, and methodological insights, the Learning Lab aims to promote replicable models that strengthen stakeholder engagement and accelerate the energy transition.
Interview with Martina Nemčić, Programme Manager at KLIK Energy Cooperative and at the One-Stop Shop of the city of Križevci, Croatia
Buildings in Europe are the largest energy consumers, with 85% built before 2000 and 75% performing poorly, leading to high greenhouse gas emissions.
The European Week of Regions and Cities in October 2025 set the stage for a dynamic gathering on one of Europe’s most pressing challenges: accelerating residential energy renovation. Against this background, the EU Peers Community of Practice brought together over 70 OSS practitioners in Brussels for its second summit - three dedicated exchange sessions over two days designed not just to inform, but to connect the people driving one-stop shops on the ground.
At a recent cross-country online meeting, participants from Latvia, Lithuania, Estonia, and other EU partners explored the challenges of permit approval processes and the importance of collaboration to improve administrative efficiency. The discussion highlighted real-world examples from Riga, where permit requests often take months and involve multiple departments, emphasizing the value of cross-border learning and coordinated action.
The South East Energy Agency (SEEA) recently welcomed a diverse group of stakeholders to its latest EU Peers Capacity Building Webinar, an interactive session that explored the transformative potential of Integrated Home Renovation Services (IHRS) and One-Stop-Shops (OSS) in tackling energy poverty across Europe. Part of the EU Peers initiative, funded by the LIFE Programme, the webinar highlighted how collaborative efforts can strengthen, upscale, and harmonise home renovation support services across the EU.
The EU Peers Mentoring Programme is opening a new opportunity for hands-on learning: four in-person study visits, each hosted by an experienced organisation operating or supporting One-Stop Shops (OSS) and Integrated Home Renovation Services (IHRS). If your organisation is working to scale up residential energy renovation - or planning to establish an OSS - these visits offer practical insights.
Hungarian one-stop shop (OSS) advisors and the organisations supporting them met for the sixth time on 25 September, during an event organised by Energiaklub. Among the 15 participants were OSS advisors specialising in the renovation of single-family homes or apartment buildings, as well as companies and organisations offering financial consultancy, research, and media support for OSS providers.
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October
20
Monday
The multilevel governance dimension in the one-stop shop deployment
9:30 pm
+1
Online
With
Region Piemonte

Hosted by Regione Piemonte, this Learning Lab explored how multilevel governance can strengthen the effectiveness and scale of one-stop shops (OSS) supporting building renovation. Participants examined coordination models between national, regional, and local authorities, as well as operational OSS implementations. Key insights emphasised the need for shared ownership, stable financing, clear regulatory frameworks, and structured collaboration. The sessions highlighted that well-designed multilevel systems can accelerate renovation impact when supported by trusted intermediaries and formal commitments.

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October
15
Wednesday
EU Peers Summit 2025 (3/3): How cities and regions are benefitting from One-Stop Shops
2:30 pm
+1
Brussels, Belgium
With
EU Peers Consortium

The third and public part of the EU Peers Summit 2025, held in Brussels on the afternoon of 15 October 2025. Over 80 participants discussed why cities and regions open one-stop shops, and the EU Peers campaign for cities and regions was launched.

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October
15
Wednesday
EU Peers Summit 2025 (2/3): Belgian One-Stop Shop deep-dives
10:30 am
+1
Brussels, Belgium
With
EU Peers Consortium

The second part of the EU Peers Summit 2025. On the morning of 15 October 2025, in a session co-organised with the Belgian Peers, participants examined Belgium's three regional approaches to one-stop shops: Homegrade in Brussels, Service Public de Wallonie in Wallonia and VEKA in Flanders.

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