Learn how different business models shape the operation, scalability, and long-term viability of One-Stop Shops (OSS) for home renovation. This learning lab provides a structured and practice-oriented exploration of public, private, and hybrid OSS models across Europe, helping participants understand how organisational choices influence service delivery, financial sustainability, and customer experience.

Learn how to align the many actors in home renovation so homeowners experience a smooth, high-quality journey from first contact to completed works. Each session combines a short input with an interactive workshop where you apply the concepts to your own context and exchange with peers facing similar challenges. We’ll keep the lens on the homeowner journey while making roles, responsibilities, and handovers clear across the value chain.

Learn about different activation methods to successfully reach out to homeowners with your one-stop shop and be empowered to test these methods afterwards on your own. Exchange with a group of peers facing similar challenges and use the opportunity to continue the exchange within the group even after the end of the learning lab. Each session consists of an input and an interactive workshop part during which participants apply the method. All sessions will be from the perspective of the ‘customers’ of one-stop shops to focus on the right mindset.

Hosted by Regione Piemonte, this Learning Lab explored how multilevel governance can strengthen the effectiveness and scale of one-stop shops (OSS) supporting building renovation. Participants examined coordination models between national, regional, and local authorities, as well as operational OSS implementations. Key insights emphasised the need for shared ownership, stable financing, clear regulatory frameworks, and structured collaboration. The sessions highlighted that well-designed multilevel systems can accelerate renovation impact when supported by trusted intermediaries and formal commitments.