Home Renovation Services are typically lacking integrated approaches, because different stakeholders are providing partial services for renovation. From an Integrated Home Renovation Services (IHRS) perspective, collaboration between stakeholders is essential to provide a good customer journey to homeowners. This learning lab will focus on how stakeholders can coordinate along the renovation value chain so that everyone has a clear view on their role and responsibilities, how to interact, as well as how to assure quality and a smooth collaboration.

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