Learn how to align the many actors in home renovation so homeowners experience a smooth, high-quality journey from first contact to completed works. Each session combines a short input with an interactive workshop where you apply the concepts to your own context and exchange with peers facing similar challenges. We’ll keep the lens on the homeowner journey while making roles, responsibilities, and handovers clear across the value chain.

1. January 28th 10:00-11:30 (CET) - Understanding the renovation value chain
Get a clear, shared map of the European renovation ecosystem: who the stakeholders are, how they interact, their leverage and business models, andhow they influence each other. We’ll translate this into the homeowner journey to spot friction points and opportunities in your own setting. Interactive segment: sketch your local value chain and identify priority handovers to fix.

2. January 30th 10:00-11:30 (CET) - Collaboration between stakeholders
Explore practical ways to formalise collaboration: contracting approaches, procurementoptions, service-level agreements, and simple coordination tools. We’ll walkthrough two real case studies and extract what’s transferable. Furthermore, through a workshop you will be able to apply the acquired knowledge to your own case.

You can register here!
Contact: Olga Solis, olga.solis@gbce.es

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