One-Stop Shops (OSS) play a key role in supporting citizens to renovate their homes, reduce energy use, and move toward a more sustainable built environment. This survey aims to better understand how OSS operate, the challenges they face, and the impact they deliver.
The questionnaire covers organisational setup, services, and funding, as well as concrete results, such as energy audits, renovation projects, and customer engagement. It also explores how OSS support vulnerable households and address energy poverty, and what policy frameworks are needed to strengthen their work.
Participation is open to OSS providers, public authorities, energy agencies, networks, and policymakers involved in integrated renovation services.
Your input will contribute to a European-wide analysis, providing evidence-based insights for policymakers, practitioners, and funding bodies. All responses will be treated confidentially and published only in aggregated form, and a report will be shared with participants.
The survey takes around 30 minutes to complete and is available in English.
Deadline: 30 April 2026
Take part in it and help strengthen the impact of One-Stop Shops across Europe!
Link to the survey
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