Hosted by Regione Piemonte, the upcoming Learning Lab in October will focus on how multilevel governance can promote energy renovation. There will be case studies such as the Dutch model of coordination for one-stop shops, or the establishment of a network of OSS in Italy through energy agencies.

Central theme of this learning lab will be how one-stop shops can be monitored, as well as how to select and define measurable and consistent indicators.

Learn about different activation methods to successfully reach out to home-owners with your one-stop shop and be empowered to test these methods afterwards on your own. Exchange with a group of peers facing similar challenges and use the opportunity to continue the exchange within the group even after the end of the learning lab. Each session consists of an input and an interactive workshop part during which participants apply the method. All sessions will be from the perspective of the ‘customers’ of one-stop shops to focus on the right mindset.

From an Integrated Home Renovation Services (IHRS) perspective, collaboration between stakeholders is essential to provide a good customer journey to homeowners. This learning lab will focus on how stakeholders can coordinate along the renovation value chain so that everyone has a clear view on their role and responsibilities, how to interact, as well as how to assure quality and a smooth collaboration.

This learning lab aims to provide participants with a comprehensive understanding of the different business models that can be used in the operation of one-stop shops. The sessions will examine public, private and hybrid models, focusing on their economic sustainability, service limitations for ‘customers’ and overall feasibility.

For this learning lab we aim to create a focused setting that allows for the development of an ad hoc group around the topic of energy poverty for one-stop shops.