Central theme of this learning lab will be how one-stop shops can be monitored, as well as how to select and define measurable and consistent indicators. It is important to select indicators which can measure the direct impact that one-stop shops have on building renovation, as well as the implications from renovating buildings (e.g. on energy saving, CO2 emissions reduction, reducing energy poverty or behavior changes within vulnerable groups).

Home Renovation Services are typically lacking integrated approaches, because different stakeholders are providing partial services for renovation. From an Integrated Home Renovation Services (IHRS) perspective, collaboration between stakeholders is essential to provide a good customer journey to homeowners. This learning lab will focus on how stakeholders can coordinate along the renovation value chain so that everyone has a clear view on their role and responsibilities, how to interact, as well as how to assure quality and a smooth collaboration.

This learning lab aims to provide participants with a comprehensive understanding of the different business models that can be used in the operation of one-stop shops. The sessions will examine public, private and hybrid models, focusing on their economic sustainability, service limitations for ‘customers’ and overall feasibility.