Learn how to align the many actors in home renovation so homeowners experience a smooth, high-quality journey from first contact to completed works. Each session combines a short input with an interactive workshop where you apply the concepts to your own context and exchange with peers facing similar challenges. We’ll keep the lens on the homeowner journey while making roles,responsibilities, and handovers clear across the value chain.

This learning lab aims to provide participants with a comprehensive understanding of the different business models that can be used in the operation of one-stop shops. The sessions will examine public, private and hybrid models, focusing on their economic sustainability, service limitations for ‘customers’ and overall feasibility.

For this learning lab we aim to create a focused setting that allows for the development of an ad hoc group around the topic of energy poverty for one-stop shops.