From an Integrated Home Renovation Services (IHRS) perspective, collaboration between stakeholders is essential to provide a good customer journey to homeowners. This learning lab will focus on how stakeholders can coordinate along the renovation value chain so that everyone has a clear view on their role and responsibilities, how to interact, as well as how to assure quality and a smooth collaboration.

This learning lab aims to provide participants with a comprehensive understanding of the different business models that can be used in the operation of one-stop shops. The sessions will examine public, private and hybrid models, focusing on their economic sustainability, service limitations for ‘customers’ and overall feasibility.

For this learning lab we aim to create a focused setting that allows for the development of an ad hoc group around the topic of energy poverty for one-stop shops.