Strengthening residential energy renovations through one-stop-shops across scales of action and support

Buildings in Europe are the largest energy consumers, with 85% built before 2000 and 75% performing poorly, leading to high greenhouse gas emissions.
January 13, 2026
3
min read

Buildings in Europe are the largest energy consumers, with 85% built before 2000 and 75% performing poorly, leading to high greenhouse gas emissions. Residential buildings account for two-thirds of this demand. While energy renovations can reduce consumption, lower costs, and improve living conditions, homeowners face barriers like technical complexity, fragmented information, administrative hurdles, and financial constraints.

What’s the solution? One-Stop Shops of course!

OSSs provide a single point of contact for homeowners, centralizing technical, legal, administrative, and financial services. They simplify the renovation process, build consumer confidence, and scale up energy-efficient measures. 

FEDARENE in cooperation with Build UP explored 3 key initiatives and projects supporting the enhancement and setting up of One-Stop Shops in Europe: 

  1. Opengela (Basque Country): A local service provider offering technical, financial, and administrative support through neighborhood offices. It focuses on vulnerable communities, providing tailored guidance, social engagement, and governance adapted to local needs.
  2. EU Peers: A European network connecting OSS initiatives, facilitating knowledge exchange, capacity building, and policy alignment. It supports national platforms and promotes best practices across Europe.
  3. Citizen-Led Renovation (CLR): Integrates OSS as enablers for energy communities, empowering citizens to organize and lead renovation projects. It offers tailored support based on community maturity levels.

Find out more about these 3 initiatives/projects and their impact on the European landscape of One-Stop-Shops in this article: Strengthening residential energy renovations through one-stop-shops across scales of action and support | BUILD UP

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In early 2025, the ManagEnergy Master Class brought together 28 professionals from 14 EU countries to explore the design and implementation of One-Stop Shops (OSS) for home renovation. Through expert presentations, interactive discussions, and hands-on exercises, participants gained practical knowledge on financial models, stakeholder engagement, and operational strategies.
EU Peers has brought together diverse stakeholders from across Italy, engaging them in discussions aimed at enhancing the effectiveness of the one-stop shop (OSS) concept supporting home energy renovation. Four key meetings, organised by the Italian Community platform of EU Peers during the first half of 2024, provided invaluable insights into the challenges, successes, and future directions of the platform. These meetings, hosted by Regione Piemonte and ENEA (the National Energy Agency) highlighted both the potential and the complexities of establishing and sustaining OSSs across Italy.
EU Peers will participate in the next meeting of the Concerted Action EPBD on 20-21 November in Lisbon.

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