Strengthening residential energy renovations through one-stop-shops across scales of action and support

Buildings in Europe are the largest energy consumers, with 85% built before 2000 and 75% performing poorly, leading to high greenhouse gas emissions.
November 30, 2025
3
min read

Buildings in Europe are the largest energy consumers, with 85% built before 2000 and 75% performing poorly, leading to high greenhouse gas emissions. Residential buildings account for two-thirds of this demand. While energy renovations can reduce consumption, lower costs, and improve living conditions, homeowners face barriers like technical complexity, fragmented information, administrative hurdles, and financial constraints.

What’s the solution? One-Stop Shops of course!

OSSs provide a single point of contact for homeowners, centralizing technical, legal, administrative, and financial services. They simplify the renovation process, build consumer confidence, and scale up energy-efficient measures. 

FEDARENE in cooperation with Build UP explored 3 key initiatives and projects supporting the enhancement and setting up of One-Stop Shops in Europe: 

  1. Opengela (Basque Country): A local service provider offering technical, financial, and administrative support through neighborhood offices. It focuses on vulnerable communities, providing tailored guidance, social engagement, and governance adapted to local needs.
  2. EU Peers: A European network connecting OSS initiatives, facilitating knowledge exchange, capacity building, and policy alignment. It supports national platforms and promotes best practices across Europe.
  3. Citizen-Led Renovation (CLR): Integrates OSS as enablers for energy communities, empowering citizens to organize and lead renovation projects. It offers tailored support based on community maturity levels.

Find out more about these 3 initiatives/projects and their impact on the European landscape of One-Stop-Shops in this article: Strengthening residential energy renovations through one-stop-shops across scales of action and support | BUILD UP

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On 24 September , 2025, the Spanish EU Peers Community held its 6th meeting, which was attended by 30 different organizations. This was the first of a cycle of four meetings dedicated to analyzing the ten steps of the renovation process, according to the article Towards large-scale roll out of "integrated home renovation services" in Europe by Millin and Bullier. This session addressed the first three steps, focusing on how to activate the demand: information and marketing, detection and diagnosis, as well as the formulation of recommendations.
Interview with Martina Nemčić, Programme Manager at KLIK Energy Cooperative and at the One-Stop Shop of the city of Križevci, Croatia
The EU Peers initiative is currently running a survey to map One-Stop-Shops (OSS) and show their impacts at EU-level. As of mid-October, 53 organisations already responded to the survey including 38 OSS.

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