Results of the Toulouse Métro-pole renovation integrated service. Implemented indicators for monitoring:• File monitoring indicators in terms of number, progress stages and processing times in order to assess the dynamics of the support system. • Performance indicators for assessing the gains before and after the supported renovations

In its territorial climate and energy plan and in energy master plan (SDE), both in 2019, Toulouse Métropole set ambitious targets for 2030 to reduce energy consumption targeting transport and residential buildings. As a result, an annual target of 7,500 energy-efficient housing renovations (including 1,600 social housing units) was set for all types of renovations, both major and minor. In this context, the Toulouse Métropole Rénov’ office, through its Maison de l’Energie, provides services as OSS, to support homowners (both individuals and collective)

The Energy Performance of Buildings Directive (EPBD) represents the most important legislative instrument for buildings decarbonisation across the European Union. The EPBD implementation process provides the opportunity to create a coherent policy framework for buildings decarbonisation, develop a holistic approach towards renovations and advance a long-term vision to achieve a zero-emission building stock by 2050. The aim of this report is to provide an overview of Member States’ policy needs for implementing the EPBD. This contributes to identifying the critical areas that need to be further addressed in the policy guidelines being developed within the EPBD.wise project.

The HORIS Customer Journey aims to create a reliable and smooth experience for homeowners by addressing common challenges. An analysis of OSS in Spain, Italy, and Portugal revealed varying service models (in-person, virtual, hybrid) and differing levels of customer support across the journey.

A “Home Renovation Loan Scheme” could help more Belgian households afford deep energy renovations by combining public and private financing. The study explores financial tools and policy actions needed to support this climate-aligned transition.

Launched in 2021 as part of the European EUROPA project and serving more than 4 million inhabitants, Sportello Energia Piemonte has been guiding and supporting citizens and condominium managers in the energy renovation of residential buildings. Developed in partnership with the Environment Park, the service is a cornerstone of a broader initiative promoting sustainable practices, including the development of renewable energy communities and the refurbishment of public buildings.

In this Who is Who video, discover how Ekubirojs is transforming building renovation in Latvia with innovative tools like a one-stop shop, digital contracting platform, and performance-based funding. Learn how their experience, research, and policy work are shaping a European vision of deep renovation—one that values not only energy savings but also health, safety, comfort, and dignity.

The EU Peers' Who is Who? initiative dives deep into the realities of one-stop shops for home renovation throughout Europe. Our recent guest was Impala Projects. Impala is a firm composed of technical architects and building engineers. This successful IHRS from Spain is specialised in building renovation and historical restoration. Since 2018, it has completed over 100 projects, expanding into integrated construction through its subsidiary, Ikaro Construcción. A leader in energy-efficient renovation in the Canary Islands, Impala now focuses on revitalizing unused buildings across the region.