Quantifying the wider benefits of energy efficient building retrofits is crucial to incentivise householder retrofit investments. This research recognises the value of key performance indicators (KPIs) for assessing and demonstrating retrofitting benefits and provides an assessment of KPIs for evaluating retrofits. An integrated framework for evaluating retrofits using a set of economic, social, and environmental KPIs is proposed. This KPI framework is then applied in a pre- and post-retrofit assessment of five case study dwellings located in Ireland.

The present publication is related to experience made in the H2020 Save the Homes project. It presents the customer journey developed in Save the Homes and concentrates on risk and how to avoid them. This customer journey which consists of twenty steps, acts as a guideline through the whole process. Each of these steps is elaborated on, giving an insight on the actions that are needed, the roles, the risks and opportunities that arise.

The H2020 project Save the Homes was focusing on implementing its Renovation one-stop shop models in the pilot cities of Rotterdam, Netherlands, and Valencia, Spain, as well as the follower cities of Ljubljana, Slovenia and Sant Cugat, Spain. This publication deals with the monitoring data plan in the context of the two pilot ecosystems, defining which specific measurements and measuring protocols should be considered throughout the different stops to obtain data about energy, indoor environmental quality, satisfaction and wellbeing of occupants in the pilot buildings.

Produced in the framework of the H2020 project ProRetro, the report is dedicated to the peer support organised in the project. Experienced partners that have already established one-stop supported the design and implementation of OSS in Germany in ProRetro. The report provides insights into both the set-up of such a peer support as well as the lessons learnt from experienced one-stop shops.

The present publication of the H2020 project Save the Homes is about mapping the demand and supply side as a foundation to build successful one-stop shop Citizen Hubs. The demand side aggregation helps understanding who the customers are, their pain points and motivational drivers for the renovation. Supply side aggregation is fundamental to provide optimal offer, improve trust and awareness of homeowners, reduce renovation costs and time, and mainstream innovative technical solutions adapted to the local context, allowing for regional replicability and business risks reduction.

The EU-funded Save the Homes project was focusing on implementing its Renovation one-stop shop models in the pilot cities of Rotterdam, Netherlands, and Valencia, Spain, as well as the follower cities of Ljubljana, Slovenia and Sant Cugat, Spain. The present publication contains the main results of the project, along the main steps for the development of IHRS services: Mapping demand & supply side; Citizen Hub: Network, business model & investment pipelines; Follow-up replication and EU wide exploitation.

The document produced in the framework of the EU-funded project Save the Homes deals with the replication of the one-stop shop Citizen Hub models developed for the pilot cities (Valencia in ES, Rotterdam in NL). Two follower cities (Sant Cugat in ES, Ljubljana in SI) followed the Citizen Hub blueprint. The publication demonstrates how transfer and replication can run smoothly when the model is replicated in the same country or between EU countries.

This document is focused on gathering information related to financing, legal and regulatory frameworks, and technical solutions to support the creation of a one-stop-shop platform for integrated home renovation services in Portugal, Spain, and Italy. For each country, the first chapter detailed a database of public and private financing schemes available for home renovation and energy efficiency solutions, the second chapter includes mapping the legal and regulatory environment for home renovation, finally technical solutions for home renovation