Report on external evaluation of the service

The report presents three exemplary One-Stop Shops from Ireland, France and Austria. It then outlines the current situation in Hungary, followed by a concluding chapter with recommendations on which Western European practices could and should be adapted to the Hungarian context.

This study examines the possibilities of the replication of the comprehensive integrated home renovation service “Toulouse Métropole Rénov” with the specific preconditions in Hamburg and other German cities and regions. The identified obstacles in the development of OSS in Germany will be examined to see if approaches from the Toulouse model can help overcome them and thus offer a more comprehensive range of support for property owners' modernisation projects. The lessons learned from Toulouse and a study of the German one-stop-shop landscape will be used to formulate recommendations for the setup or expansion of one-stop-shops in German regions and cities.

External evaluation of the Toulouse Métropole Rénov’ One-Stop-Shop, created as part of the European I-HEROS project, and the initiatives performed since then. Since the Maison de l’Energie opened in April 2022, a great many initiatives have been implemented to promote home renovation: the Maison de l’Energie has hired new staff; a strategy has been developed to target housing that is in greatest need of renovation; and a charter has been brought in to coordinate and galvanise the professional ecosystem.