Existing OSS lessons learned

Year:
Language:
Project:

The HORIS Customer Journey aims to create a reliable and smooth experience for homeowners by addressing common challenges. An analysis of OSS in Spain, Italy, and Portugal revealed varying service models (in-person, virtual, hybrid) and differing levels of customer support across the journey.

Existing OSS lessons learned

Year:
Language:
Project:

The HORIS Customer Journey aims to create a reliable and smooth experience for homeowners by addressing common challenges. An analysis of OSS in Spain, Italy, and Portugal revealed varying service models (in-person, virtual, hybrid) and differing levels of customer support across the journey.

Year:
Language:
Project: