
Existing OSS lessons learned
Year:
Language:
Project:
2024
EN
HORIS
The HORIS Customer Journey aims to create a reliable and smooth experience for homeowners by addressing common challenges. An analysis of OSS in Spain, Italy, and Portugal revealed varying service models (in-person, virtual, hybrid) and differing levels of customer support across the journey.

Existing OSS lessons learned
Year:
Language:
Project:
2024
EN
HORIS
The HORIS Customer Journey aims to create a reliable and smooth experience for homeowners by addressing common challenges. An analysis of OSS in Spain, Italy, and Portugal revealed varying service models (in-person, virtual, hybrid) and differing levels of customer support across the journey.
Year:
Language:
Project:
2024
EN
HORIS
Empower yourself by becoming a member of EU Peers Community of Practice!
Empower yourself by becoming a member of EU Peers Community of Practice!
Expand your knowledge, connect with other organisations, and scale up the sector of IHRS by joining the vibrant and evergrowing Community of Practice
