
Existing OSS lessons learned
Year:
Language:
Project:
2024
EN
HORIS
The HORIS Customer Journey aims to create a reliable and smooth experience for homeowners by addressing common challenges. An analysis of OSS in Spain, Italy, and Portugal revealed varying service models (in-person, virtual, hybrid) and differing levels of customer support across the journey.

Existing OSS lessons learned
Year:
Language:
Project:
2024
EN
HORIS
The HORIS Customer Journey aims to create a reliable and smooth experience for homeowners by addressing common challenges. An analysis of OSS in Spain, Italy, and Portugal revealed varying service models (in-person, virtual, hybrid) and differing levels of customer support across the journey.
Year:
Language:
Project:
2024
EN
HORIS


