EUROPA One-Stop-Shop Replication Programme - "A How-To" guide

Building renovation is a cornerstone of our energy and climate goals, but how can we accelerate progress? The H2020PROSPECT Handbook on One-Stop Shops (OSS) offers a practical guide to understanding and implementing these game-changing structures.

The document gives a practical, step‑by‑step guide for creating a One‑Stop Shop (OSS) that simplifies home energy renovation by bringing advice, financing support, and contractor coordination into one place. It explains different OSS models and outlines three phases—understanding local needs, designing the service, and implementing it through staffing, partnerships, communication, and digital tools—to help organisations launch an effective, user‑friendly renovation support service.

The report offers theoretical and practical guidance to existing or future one-stop shops (OSS) related communities. These OSS communities are to be understood in a broad sense and thus include either candidate organisations or already established one-stop shop. It offers advice on how to build a sustainable business model through a use case approach and which tooling could support these ‘candidate OSS’