Topic

Energy poverty

Success cases and Knowledge Hub resources related to this topic.

Success cases

Municipalities should reinvest their energy savings into public advisory services

Interview with Mihály Czabarka, the Managing Director and Founder of ProjectDoctor Ltd

municipalities-should-reinvest-the-energy-savings-they-achieve-on-their-own-buildings-into-public-advisory-services-and-one-stop-shops

No success cases are tagged with this topic yet.

Knowledge Hub resources

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About public, private and hybrid business models for one-stop shops: funding mechanisms, governance structures and long-term viability.

Learning labs

business-models

learning-lab-february-2026-business-models

About how stakeholders can coordinate along the renovation value chain: roles, responsibilities, interaction and quality.

Learning labs

business-models

learning-lab-january-2026-alliances-and-partnerships

About activation methods for reaching home-owners, applied from the perspective of one-stop shop customers.

Learning labs

awareness-raising

learning-lab-december-2025-home-owner-activation

About how to monitor one-stop shops and how to select measurable, consistent indicators of their impact.

Learning labs

monitoring

learning-lab-november-2025-monitoring-impact

About vertical cooperation between levels of government, horizontal cooperation between one-stop shops, and the synergies between the two.

Learning labs

policy

learning-lab-october-2025-multilevel-governance

About why one-stop shops are a good solution to address energy poverty, and how this can best be done.

Learning labs

energy-poverty

learning-lab-september-2025-energy-poverty

About quality reference frameworks and control matrices, low energy consumption buildings, and how quality of work and data supports bank financing of renovation.

Learning labs

quality-assurance

learning-lab-june-2025-quality-in-renovation-works

This publication summarises the achievements, lessons learned and impact of the EU Peers project during its first funding period (September 2023 – August 2026), highlighting how the European Community of Practice has supported the development and scaling of One‑Stop Shops for residential building renovation.

Report

business-models

eu-peers-final-publishable-report

How building renovations work, how they are funded and how authorities can set one up.

How-to guide

renovation-works

awareness-raising

learning-handbook-on-one-stop-shops-for-building-renovation

How OSSs for home renovation operate, are funded and can scale up.

Report

monitoring

monitoring

eu-peers-survey-2026-takeaways

Three phases to launch an OSS: assessing local needs, designing the service, then staffing, partnerships and digital tools.

How-to guide

business-models

eu-peers-deliverable-4-4-how-to-set-up-a-oss

Policy actions and institutional changes each country needs so that OSSs can reach their full potential.

Report

policy

eu-peers-national-policy-recommendations-for-the-baltic-countries-france-hungary-ireland-italy-and-spain-strengthening-one-stop-shops-for-residential-building-renovation

Why OSSs should become permanent renovation infrastructure, backed by stable funding, regulation and market design.

Policy brief

policy

eu-peers-policy-recommendations-for-effective-implementation-across-member-states-strengthening-one-stop-shops-for-residential-building-renovation

Proposals from Spanish OSS practitioners to strengthen renovation support in the national housing plan.

Report

policy

response-to-the-hearing-and-public-information-of-the-rd-regulating-the-national-housing-plan-2026-2030

What Hungary can adopt from OSS models in Ireland, France and Austria.

Case studies

policy

one-stop-shop-advisory-for-promoting-building-renovation-one-stop-shops-european-models-and-hungarian-insights

Recommendations gathered from practitioners to influence how the recast EPBD is implemented.

Event outputs

awareness-raising

round-table-and-policy-session

How a municipal housing company in Getafe helps vulnerable households live in healthy, energy-efficient homes.

Videos

policy

who-is-who

What participants learned from site visits and capacity-building sessions at the South East Energy Agency OSS.

Event outputs

oss-models-and-profiles

awareness-raising

eu-peers-mentoring-programme-brings-oss-ihrs-to-life-in-waterford

In this Who is Who session, Kieran Cunnane presents the Warm Home Hub, an Irish one-stop shop supporting homeowners through their energy renovation journey. The session covers the Hub's operational model, its engagement with local communities, and the practical challenges of delivering integrated renovation services in Ireland.

Videos

oss-models-and-profiles

who-is-who-session-9-warm-home-hub

The Energy Offices are the One-Stop Shops managed by the Valencia Clima i Energia Foundation in the city of Valencia.

Videos

oss-models-and-profiles

who-is-who---valencia-clima-i-energia

In this Who is Who session, our guest is De Groene Grachten – a One-Stop Shop operating in more than 50 municipalities in the Netherlands.

Videos

oss-models-and-profiles

who-is-who---de-groene-grachten

How Spanish and French renovation policies compare, as discussed by policymakers, academics and NGOs.

Event outputs

policy

policy-meeting-2-spain-france

How new and existing OSSs can build a sustainable business model, using use cases and supporting tools.

How-to guide

business-models

the-re-modulees-one-stop-shops-guidelines

How 37 OSS business models perform against eight indicators, and what makes them sustainable.

Report

business-models

from-blueprint-to-reality-an-ex-ante-and-ex-post-evaluation-of-one-stop-shops-for-building-renovation

Workshop outcomes on OSS funding, staffing, outreach to homebuyers and the role of local authorities.

Event outputs

business-models

eu-peers-2-summit-report

How to set up an OSS for apartment buildings: market analysis, business model, communication, training and technical support.

How-to guide

project-design

energy-one-stop-shop---a-guide-for-energy-efficiency-in-home-owned-multi-apartment-buildings

How 57 OSSs operate, which services they offer, how they are funded and their impact on the renovation market.

Report

policy

inside-the-one-stop-shop-models-findings-from-57-oss-across-the-eu

Energy efficiency raises Spanish home prices by up to 9.7%, most for detached houses in colder areas.

Report

financing-renovations

awareness-raising

influye-la-eficiencia-energetica-en-el-precio-de-la-vivienda-en-espana

Whether the Toulouse OSS model can overcome the barriers to OSS development in Hamburg and other German cities.

Case studies

business-models

report-on-the-replication-potential-in-germany

What the Toulouse OSS achieved since 2022: new staff, targeting of priority housing and a charter for professionals.

Case studies

business-models

monitoring

report-on-external-evaluation-of-the-service

Indicators used to monitor case processing and the energy gains of renovations supported in Toulouse.

Case studies

monitoring

business-models

report-on-pilot-results

How the Toulouse OSS supports homeowners and condominiums towards a target of 7,500 renovations a year.

Case studies

business-models

policy

analyse-du-guichet-unique-de-la-renovation-energetique-mis-en-oeuvre-toulouse-metropole-renov

Which policy areas Member States most need guidance on to implement the EPBD.

Report

policy

what-is-needed-for-effective-epbd-implementation-summary-of-policy-needs

Financial tools and policy actions that would let more Belgian households afford deep renovation.

Report

financing-renovations

financing-renovations

upscaling-the-financing-of-residential-renovation-in-belgium

Launched in 2021 as part of the European EUROPA project and serving more than 4 million inhabitants, Sportello Energia Piemonte has been guiding and supporting citizens and condominium managers in the energy renovation of residential buildings. Developed in partnership with the Environment Park, the service is a cornerstone of a broader initiative promoting sustainable practices, including the development of renewable energy communities and the refurbishment of public buildings.

Videos

oss-models-and-profiles

eu-peers---who-is-who-sportello-energia-piemonte-italy

In this Who is Who video, discover how Ekubirojs is transforming building renovation in Latvia with innovative tools like a one-stop shop, digital contracting platform, and performance-based funding. Learn how their experience, research, and policy work are shaping a European vision of deep renovation—one that values not only energy savings but also health, safety, comfort, and dignity.

Videos

oss-models-and-profiles

eu-peers-who-is-who-ekubirojs-latvia

How a firm of architects and engineers became an integrated renovation provider, with over 100 projects since 2018.

Videos

oss-models-and-profiles

eu-peers-who-is-who-impala-projects

Who is Who session with the South East Energy Agency (SEEA), a regional integrated home renovation service in Kilkenny and Waterford, Ireland, supporting energy renovations for over 400,000 inhabitants.

Videos

oss-models-and-profiles

eu-peers-who-is-who-south-east-energy-agency-ireland

Four priorities to keep the Spanish renovation sector growing once public subsidies end.

Policy brief

policy

four-key-issues-for-the-future-of-the-renovation-sector-in-spain

How a Belgian OSS reached 1,500 renovations in 2023 through public-private partnerships.

Videos

oss-models-and-profiles

eu-peers---who-is-who-session-1-energiehuis-limburg-belgium

How banks are adapting to finance energy renovation under new legislation and climate-risk rules.

Renochats

financing-renovations

renochat---episode-3-stephanie-flacher---banking-innovation-for-energy-renovation

How impact contracts measure and reinvest the savings and wider benefits of home renovation.

Renochats

financing-renovations

renochat---episode-2-sebastien-delpont---impact-contracts-as-a-co-financing-model

Conditions for successful renovation financing and the tools needed to scale it up.

Renochats

financing-renovations

renochat---episode-1-francoise-refabert---financing-energy-renovation

How to prepare project proposals that meet lenders' requirements, using the Finance Readiness Tool.

How-to guide

financing-renovations

project-finance-readiness-handbook

Indicators showing how far EU buildings have decarbonised since 2015 and the gap to 2050.

Tools

monitoring

eu-buildings-climate-tracker-methodology-and-introduction-of-building-decarbonisation-indicators-and-their-results

Three OSS models (advice, support, implementation) and how each step of the customer journey can be improved.

Report

business-models

towards-large-scale-roll-out-of-integrated-home-renovation-services-in-europe

Challenges in loan origination and administration at the SPEE, and whether securitisation can refinance its loans.

Report

financing-renovations

report-on-refinancing-of-building-renovation-loans-of-third-party-financing-companies

How the Citizen Hubs in Valencia and Rotterdam are organised, financed and run.

Case studies

business-models

citizen-hub-business-model-for-the-two-pilot-cities-in-the-eu-funded-project-save-the-homes

How eight organisations could apply the Energy Efficiency Subscription standard in their business models.

Report

business-models

europa---feasibility-studies-for-replication

A five-step method to develop and pilot nine roadmaps that bring energy advice to vulnerable citizens.

Report

monitoring

global-methodology---reverter-project

Eleven barriers to on-bill financing in the EU and the policies needed to overcome them.

Report

business-models

european-on-bill-building-renovation-roadmap

Which renovation service business models work for homeowners' associations, and the role of cities and regions.

Report

business-models

activating-business-models-for-condominium-renovations-identification-of-viable-business-models-for-integrated-home-renovation-services-for-condominiums-in-the-netherlands-and-flanders-d2-2

Common lessons from five pilot OSSs that adapted a business model framework to their local markets.

How-to guide

business-models

guidelines-for-practical-implementation-of-oss-business-models-for-collective-action

How facilitation services help energy efficiency providers sell receivables to refinancing institutions.

Report

financing-renovations

business-models-of-facilitation-services

Lessons from replicating LABEEF's guaranteed-savings renovation fund with ESCOs and EPC+ contracts.

Report

financing-renovations

recommendations-and-conclusions-for-the-beef-model-implementation-process

How refinancing instruments for energy efficiency services work in Austria, Czechia, Belgium and Latvia.

Case studies

financing-renovations

case-studies-on-existing-refinancing-instruments-for-energy-efficiency-services

Business models behind successful renovation initiatives worldwide and 25 barriers to scaling them.

Report

business-models

building-refurbishment-initiatives-and-business-models-a-global-benchmark

How a financial instrument can attract private capital to scale up Opengela in the Basque Country.

Report

business-models

scaling-up-the-financial-instrument

Country roadmaps for introducing on-bill renovation financing in Spain, Italy, Lithuania and Germany.

Report

financing-renovations

national-roadmaps-for-the-replication-of-on-bill-schemes-for-the-replication-of-on-bill-renovation

Policy measures, drawn up with property owners' organisations, to help OSSs meet EU climate targets.

Policy brief

policy

policy-recommendation-of-the-eu-funded-project-save-the-homes

Ten short lessons for designing and testing OSS business models.

Report

business-models

supporting-the-design-of-german-one-stop-shops-to-foster-energy-efficiency-renovations-of-residential-buildings

Where energy poverty is concentrated in the pilot areas and which skills local actors need.

Report

energy-poverty

identification-of-energy-poverty-hotspots-and-capacity-building-needs

What policymakers at each level can do to establish new OSSs, drawing on German experience.

Policy brief

policy

policy-brief-recommendations-from-the-eu-funded-project-proretro

Curriculum, target groups and agenda for training professionals on household energy poverty.

How-to guide

awareness-raising

training-material

A training programme for professionals in integrated renovation of apartment buildings with homeowners' associations.

How-to guide

awareness-raising

guidebook-for-course-providers-training-material-for-activating-the-supply-side

Residents, authorities and architects describe their experience of Opengela renovations.

Videos

awareness-raising

awareness-raising

testimonial-videos-from-neighbours-whose-households-have-been-renovated

Minimum content and professional skills required for energy audits and renovation design.

How-to guide

simplified-diagnosis

project-design

guidelines-for-energy-audit-and-designing-phase

How neighbourhood OSSs for multi-family buildings in vulnerable areas were set up, with results and policy recommendations.

Report

oss-models-and-profiles

hiross4all-final-publishable-report-from-the-hiross4all-project-to-the-opengela-model

What the Opengela team learned from comparable OSSs elsewhere in Europe.

Report

oss-models-and-profiles

best-practices-in-europe-lessons-learnt

How 63 EU OSSs operate, based on case studies, with policy recommendations.

Report

policy

oss-for-residential-building-energy-renovation-in-the-eu-analysis-policy-recommendations

Basic models for refinancing energy efficiency service projects, including special purpose vehicles.

Report

financing-renovations

generic-concepts-of-refinancing-schemes-for-energy-efficiency-services

Why, how and what: lessons from launching operational OSSs across Europe.

Report

business-models

the-accelerator-for-renovation-one-stop-shop

Clauses to include in energy efficiency service contracts so projects can be refinanced after completion.

How-to guide

financing-renovations

standardised-contract-stipulations-for-refinancing-of-energy-efficiency-services

Online tools that help homeowners assess comfort, safety and energy efficiency before renovating.

Tools

simplified-diagnosis

the-sunshine-platform-powered-by-europa

How local resource centres support renovation of multi-family buildings and reduce energy poverty, from six case studies.

Case studies

energy-poverty

inventory-of-resource-centre-models-and-typologies-insights-from-six-case-studies

A framework of economic, social and environmental indicators to measure retrofit benefits, tested on five Irish homes.

Report

business-models

an-assessment-of-the-key-performance-indicators-kpis-of-energy-efficient-retrofits-to-existing-residential-buildings

The 20 steps of a renovation customer journey, with the actions, roles and risks at each step.

Report

business-models

action-plan-risk-assessment-and-quality-assurance-of-the-renovation-activities

Which measurements track energy, indoor quality and occupant wellbeing in renovated pilot buildings.

Report

monitoring

monitoring-data-plan-for-two-pilots-in-the-eu-funded-project-save-the-homes

How established OSSs mentored new German OSSs, and the lessons from that peer support.

Report

business-models

peer-support-by-experienced-one-stop-shops-in-proretro

How mapping homeowners' needs and local suppliers shapes renovation packages for Citizen Hubs.

Report

project-design

suitable-renovation-packages-and-supporting-services-for-the-two-pilot-one-stop-shops-in-the-eu-funded-project-save-the-homes

Main results on demand and supply mapping, Citizen Hub business models and EU-wide replication.

Report

business-models

final-report-executive-summary-of-project-result-of-save-the-homes

How Sant Cugat and Ljubljana adapted the Citizen Hub model, and what made replication work.

How-to guide

business-models

replication-guideline-based-on-the-lessons-learnt-from-follower-cities-of-the-save-the-homes-project

Financing schemes, regulations and technical solutions for home renovation in Portugal, Spain and Italy.

Report

financing-renovations

report-on-financing-schemes-legal-and-regulatory-aspects-as-well-as-technical-measures

How existing OSSs work in practice and why user support often falls short of initial ambitions.

Report

oss-models-and-profiles

existing-oss-lessons-learned

The UP-STAIRS Energy Service OSS Framework report presents a detailed design of a "One-Stop-Shop" model to simplify energy efficiency renovations in Europe: stakeholder roles, customer pathways, and financial models to reduce barriers to residential building upgrades. The report also evaluates existing service models to integrate best practices. It provides a framework for local pilot projects to make energy renovation accessible, particularly by offering guidance, coordination, and financial facilitation throughout the renovation process.

Report

oss-models-and-profiles

review-of-existing-oss-structures-strategies-tools-policies-and-projects

Data on income, energy spending and housing conditions to identify energy-poor households.

Datasets

energy-poverty

epah-energy-poverty-indicators---tools-to-identify-and-address-energy-poverty-in-europe

The Energy Poverty Observatory (EPOV) provides data, resources, and insights into energy poverty across Europe. It aims to assist policymakers, researchers, and stakeholders in understanding the scope and nature of energy poverty. EPOV includes a collection of data, reports, and case studies—best practices and policies to combat energy poverty and enhance energy access for vulnerable populations.

Knowledge base

energy-poverty

energy-poverty-advisory-hub---observatory

Data on building characteristics, energy performance and renovation activity across EU countries.

Knowledge base

monitoring

eu-building-stock-observatory-database

Solar radiation data and photovoltaic performance estimates for any location in Europe, Africa and Asia.

Datasets

project-design

pvgis---photovoltaic-geographical-information-system---database

How soft loans and third-party investment can finance residential energy renovation.

How-to guide

business-models

financing-the-energy-renovation-of-residential-buildings-through-soft-loans-and-third-party-investement-schemes

Resources, case studies and strategies to replicate the EUROPA OSS model.

How-to guide

business-models

europa-one-stop-shop-replication---a-how-to-guide

Operational features, milestones and indicators of the Opengela programme in the Basque Country.

Case studies

oss-models-and-profiles

white-book-on-replicable-one-stop-shop-model

Tools, data and guidance to assess the full environmental impact of renovation materials over their life cycle.

Knowledge base

quality-assurance

the-european-platform-on-life-cycle-assessment-eplca-by-the-jrc-tools-data-and-guidance-for-life-cycle-assessment

The EES framework provides standards for deep energy renovations of residential buildings, guaranteeing energy efficiency while ensuring transparency and trust in the market. It sets requirements for materials, certifications, financial and contractual processes, and performance measurement, involving stakeholders like professionals, craftsmen, market operators, and building owners. The framework aims to support high-quality renovations to reduce energy consumption and environmental impact, fostering a sustainable, low-carbon future for residential housing.

How-to guide

quality-assurance

ees-general-framework---europa

Results and lessons of the RenoHub project, which set up OSSs for home renovation in Hungary.

Report

business-models

final-report-of-the-renohub-project

Theory and practice of deep renovation of post-1950s apartment blocks using Energy Performance Contracting.

How-to guide

financing-renovations

handbook-deep-renovation-of-multifamily-residential-buildings-using-energy-performance-contracting

How on-bill schemes can attract private capital to help double EU renovation rates.

Report

policy

on-bill-schemes-to-deliver-the-renovation-wave-and-economic-recovery

Training materials were created to support the Leader Cities in the launch of the EuroPACE programs and a “Contractors requirement validation tool”

Videos

renovation-works

funcionamiento-de-la-plataforma

Frameworks, barriers and a SWOT analysis of on-bill schemes, and their impact on utilities.

Report

business-models

supporting-energy-efficiency-measures-in-the-residential-sector-the-case-of-on-bill-schemes

How to value on-bill investments, including monetising non-energy benefits.

Report

policy

valuation-of-energy-efficiency-measures-for-on-bill-schemes

Training materials were created to support the Leader Cities in the launch of the EuroPACE programs and a “Contractors requirement validation tool”

Videos

renovation-works

contratacion-de-grupos-vulnerables

Four business models for on-bill schemes, from standard on-bill financing to special purpose vehicles.

Report

business-models

business-models-for-supporting-energy-renovation-in-residential-buildings-the-case-of-the-on-bill-programs

Combined engineering, financial and risk analysis to evaluate and bundle residential energy efficiency investments.

Tools

financing-renovations

renonbill-tool

How a utility can assess feasibility and choose a business model for an on-bill renovation offer.

How-to guide

business-models

on-bill-business-model-development-guidelines

Training materials were created to support the Leader Cities in the launch of the EuroPACE programs and a “Contractors requirement validation tool”

Videos

renovation-works

conceptos-basicos-holadomus

Training materials were created to support the Leader Cities in the launch of the EuroPACE programs and a “Contractors requirement validation tool”

Videos

renovation-works

adhesion-al-programa

Training materials were created to support the Leader Cities in the launch of the EuroPACE programs and a “Contractors requirement validation tool”

Videos

renovation-works

procedimientos-holadomus-para-los-contratistas

Advocacy strategies, monitoring and risk management for energy poverty target groups in Catalonia.

Report

detection

the-action-plan-on-energy-poverty-alleviation

Third-party financing companies offer individuals a comprehensive and integrated support package for energy renovation work. This report presents their results after several years of implementation.

Videos

awareness-raising

innovating-in-the-energy-renovation-of-private-housing-making-access-to-the-loan-possible-through-technical-support-for-the-project-initial-lessons

Materials and a validation tool to train and qualify contractors for EuroPACE programmes.

How-to guide

renovation-works

contractor-training-materials

How EuroPACE renovation loans could be pooled and refinanced through asset-backed securities.

Report

financing-renovations

refinancing-europace-loans-in-the-european-fixed-income-market

Legal, administrative, financing and marketing components needed to replicate the HolaDomus programme in Olot.

How-to guide

business-models

europace-in-a-box-toolkits

Consumer and lender protections and design recommendations for residential PACE programmes.

How-to guide

policy

best-practice-guidelines-for-residential-pace-financing-programs

Resources for governments to start, run and improve commercial PACE financing programmes.

How-to guide

policy

commercial-property-assessed-clean-energy-pace-toolkit-overview

Tools, documents and methods developed to optimise the C-Real pilot projects.

Report

awareness-raising

overview-of-tools-and-promotional-material-all-target-groups

Political barriers and drivers for rolling out OSSs, with guidance for EU and national policymakers.

Policy brief

policy

policy-recommendations-how-to-boost-one-stop-shops-for-integrated-home-energy-renovation-in-the-eu

How an industry-led model removes uncertainty for homeowners and drives renovation demand.

Videos

business-models

betterhome-an-industry-driven-one-stop-shop-solution

What an OSS is, the business models available with their pros and cons, and 15 recommendations for newcomers.

How-to guide

business-models

how-to-set-up-a-one-stop-shop-for-integrated-home-energy-renovation-a-step-by-step-guide-for-local-authorities-and-other-actors

Results of French third-party financing companies that pair technical support with renovation loans.

Report

awareness-raising

innovating-in-the-energy-renovation-of-private-housing-making-access-to-the-loan-possible-through-technical-support-for-the-project

How to present renovation loan portfolios and their impact to investors, using SPEE data.

Report

financing-renovations

benchmark-regarding-kpi-for-issuers-and-reporting-standards-for-investors

How regions can use ERDF funds to create financial instruments for private housing renovation loans.

Report

financing-renovations

lutilisation-des-fonds-structurels-et-de-cohesion-feder-pour-developper-un-instrument-financier-pour-les-prets-a-la-renovation-de-batiments

Feedback from French OSSs on supporting households and condominiums under the Climate and Resilience Law.

Report

awareness-raising

summary-of-the-support-provided-to-households-and-condominiums-by-integrated-and-coordinated-energy-renovation-services

Existing initiatives to control the quality and compliance of high-performance renovation works in Europe.

Report

monitoring

benchmark-des-initiatives-de-controle-qualite-et-conformite

Why OSSs lack a standard service offer and how EU policy could define one.

Report

policy

how-to-boost-one-stop-shops-for-integrated-home-energy-renovation-in-the-eu

What Member States should do to create a supportive national framework for local OSSs.

Policy brief

policy

more-one-stop-shops-to-boost-home-energy-renovation-how-to-set-up-a-supportive-national-framework-for-local-one-stop-shops

How third-party financing companies operate and how local authorities can set one up.

How-to guide

financing-renovations

methodological-guide-how-to-create-a-local-support-and-financing-service-dedicated-to-home-energy-renovation-the-example-of-third-party-financing-companies-in-france

Activities and recommendations for OSS newcomers and for local, national and EU policymakers.

Report

business-models

innovate-final-publishable-report-about-the-why-how-and-what-of-this-european-experimentation

Good practices of OSS pilots and an assessment of their economic sustainability and effectiveness.

Report

oss-models-and-profiles

inventory-of-best-practices-for-setting-up-integrated-energy-efficiency-service-package

No Knowledge Hub resources are tagged with this topic yet.